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Turning off alerts (Android only)

 If a dosing schedule does not exist, the alerts or notifications for “missed dose” or “out of window” dose will not be triggered.

1. Tap on “Settings” on the navigation menu. A

2. Tap on “Alerts” on the “Settings” screen. B

3. Tap on the alerts you want to turn off which will change the toggle from “On” to “Off”. C

By default, “Unusual dose”, “Temperature”, and “Expired insulin”  alerts are turned on when a new account is created on the Android app.

By default, “Doses” and “Temperature warning” alerts are turned on when a new account is created on the iOS app.

If turning off “Unusual dose” alert, you will no longer be notified if a dose is much higher or lower than usual or outside the normal time range.

If turning off “Glucose reminder” alert, you will no longer be notified to check your glucose 2 hours after mealtime doses.

If turning off “Temperature” alert, you will no longer be notified if your insulin is above 40 C/104 F.

If turning off “Expired insulin” alert, you will no longer be notified if your insulin pen has not been changed after 28 days.

If turning off “Doses” alerts, you will no longer be notified to log a fast-acting or long-acting dose every time or only when you forget to log a dose.

4. To exit “Alerts”, press the arrow on the top of the screen and it will redirect you to the “Settings” screen. C

 

If unable to turn off an alert:

  • Restart the app
  • Restart the mobile device
Contact Gocap Support at  855-310-3377 or help@gocap.me
A Screenshot depicting instructions reference at point A
B Screenshot depicting instructions reference at point B
C Screenshot depicting instructions reference at point C
C Screenshot depicting instructions reference at point C
C Screenshot depicting instructions reference at point C
C Screenshot depicting instructions reference at point C

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