Make sure to turn on the Bluetooth on your mobile device. This can be done from the mobile device’s settings.
It’s possible for a prompt to appear stating “Application is requesting permission to turn on Bluetooth. Allow?”. Press “Yes” to turn on the Bluetooth setting.
If the “Sync now” button is not available, long press the Gocap device image until the “Sync now” and “Remove this device” buttons appear. B1
Make sure the Gocap is within 5 meters from the mobile device for the app to connect to it.
When the Gocap is left plugged into an outlet, it will sync every 10 minutes with the android app and every 2 minutes with the iOS app as long as the Bluetooth is left turned on and the Gocap is within 5 meters from the mobile device.
When the Gocap is not plugged into an outlet, the Gocap will automatically attempt to sync every 24 hours. If there are unsynced doses on the Gocap, the Gocap will attempt to sync to the app every 8 hours.
The Gocap does not have to be plugged into an outlet to sync to the app after logging a dose. The dose will appear on the logbook as long as the Bluetooth is turned on the mobile device.
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