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Gocap Support

Adding a Gocap in the app

Before adding the Gocap, turn on the Bluetooth on your mobile device. This can be done from the mobile device’s settings.

1. Connect the Gocap to the USB cable and plug the charger into an outlet. A

When Gocap has been plugged in an outlet, the charge indicator light turns red when partially charged or green if fully charged. A1

2. Tap “Devices” on the navigation menu. B

3. Tap the “Add a device” button. B

4. Tap “Add a Gocap”. C

5. When the screen displays a reminder message, tap “Ok, I understand”. D

The app reminds you to never use Gocap to decide your dose amount. Always follow your doctor’s instructions.

6. Tap “Okay, I’m ready” if the Gocap is charging and within 5 meters from the mobile device. E

7. The “Connecting” screen will appear when the app is trying to find the Gocap. F

It’s possible for a prompt to appear stating “Application is requesting permission to turn on Bluetooth. Allow?”. Press “Yes” to turn on the Bluetooth setting.

It’s possible for a prompt to appear stating “Allow Gocap to access this device’s location?”. Press “Allow” to successfully connect the Gocap to the app.*

It’s possible to receive a “Bluetooth pairing Request” asking “Pair with this device?”. Press “Pair” to allow the Gocap to connect to the app.

*The app requests access to your location because the app could potentially tell your location to any other devices listening for Bluetooth broadcasts.

If using the Gocap Android app, the Gocap will beep when the app has located and connected to the nearest Gocap.

8. The “Success” screen will appear when the Gocap has been added to your account. G

Once a Gocap has been added, it will continue to sync to the app after each dose and when left plugged into an outlet as long as the mobile device is within 5 meters and the Bluetooth is turned on.

When the Gocap is not plugged into an outlet, the Gocap will automatically attempt to sync every 24 hours. If there are unsynced doses on the Gocap, the Gocap will attempt to sync to the app every 8 hours.

9. If the Gocap fails to connect, tap “Try again”. H

If the Gocap does not successfully pair:

  • Verify Bluetooth is turned on the mobile device
  • Allow access to the mobile device’s location on the Android app
  • Restart the app
  • Restart mobile device
  • Check for an app update on Google Play Store/Apple Store
Contact Gocap Support at 855-310-3377 or help@gocap.me
A Screenshot depicting instructions reference at point A
A1 Screenshot depicting instructions reference at point A1
B Screenshot depicting instructions reference at point B
C Screenshot depicting instructions reference at point C
D Screenshot depicting instructions reference at point D
E Screenshot depicting instructions reference at point E
F Screenshot depicting instructions reference at point F
G Screenshot depicting instructions reference at point G
H Screenshot depicting instructions reference at point H

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