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Gocap Support

Gocap display features

1. Sync icon A

The sync icon that appears on the Gocap’s display screen flashes off and on every second whenever Gocap is actively trying to connect via Bluetooth to the Gocap app. The sync icon will stay steady on whenever Gocap is uploading or downloading information to or from the smartphone. The Gocap syncs to the app after a dose and when left plugged into an outlet as long as the mobile device is within 5 meters.When the Gocap is not plugged into an outlet, the Gocap will automatically attempt to sync every 24 hours. If there are unsynced doses on the Gocap, the Gocap will attempt to sync to the app every 8 hours.

2. Checkmark Dose indicator B

A checkmark dose indicator is added to the display after the insulin pen is properly inserted in the Gocap. The Gocap can display up to three checkmarks at once. New checkmarks are added from the right side of the display and existing checkmarks are shifted over one place.

 

Each checkmark and circle will remain on the display for 10 hours from when it was added. If we have two doses within an hour, only 1 checkmark will be displayed for both doses.

3. Dosing schedule blinking circle C

After the dosing schedule has been set on the Gocap app, the Gocap will display an empty, blinking circle on the display screen beginning 1 hour before the scheduled dose time. When the scheduled dose time arrives, the Gocap will continue displaying the empty blinking circle for up to 1 hour. If two doses are scheduled within 1 hour of each other, only one empty circle is ever shown at one time.

 

When a scheduled dose is not taken, Gocap removes the empty circle from the display, 1 hour after the scheduled dose time. If a dose has been taken in the last 6 hours on a long-acting Gocap, or in the last 3 hours on a fast-acting Gocap, no empty circle will be shown at all.

 

When a dose is taken, the circle is filled with a check mark and remains solid. Additional scheduled dose times may be added to the display as they occur, filing in from the right side of the display.

 

The Gocap will rapidly beep 10 times when the insulin pen from a fast-acting Gocap is removed during a slow acting schedule and there is no fast-acting dose scheduled that was set up on the Gocap app.

To stop the beeping, insert the insulin pen back into the Gocap. The Gocap will not attempt to read any doses taken if it is still beeping.

4. Low Battery icon D

When the Gocap has a low battery, the Gocap screen will alternate between the battery symbol and the units of insulin remaining on the insulin pen. If the battery has a very low battery, the Gocap will not have any indicator lights or symbols on the screen.

5. Average insulin amount E

After the insulin pen has been removed from the Gocap for 30 seconds, the Gocap’s screen switches to average insulin use review display mode. The average insulin use review display mode shows the average daily insulin from the past 4 weeks.

If the Gocap has been in use for less than 4 weeks but more than a day, the display shows the average daily insulin for the entire history of use.

If the Gocap has been in use for less than 1 day, the display shows the total insulin dispensed in the last day.

The progress bar and the U symbol are not shown in average insulin use review display mode, but all other segments are shown as normal.

During average insulin use review display mode, the daily insulin section of the display flashes on and off repeatedly, with a timing of 1 second for each state. Any active checkmarks are not affected. The average insulin use review display mode is not shown during the first time Gocap is powered on and when no dose log has yet been created.

5.  Hot Temperature Alert F

When the Gocap has reached a temperature of 43.5 C/110.3 F, “HOT” will appear on the Gocap display screen. The Gocap will not log any doses that are registered at this time.

To stop “HOT” from displaying on the Gocap screen, move the Gocap to a room temperature area.

A Screenshot depicting instructions reference at point A
B Screenshot depicting instructions reference at point B
C Screenshot depicting instructions reference at point C
D Screenshot depicting instructions reference at point D
E Screenshot depicting instructions reference at point E
F Screenshot depicting instructions reference at point F

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