Get help faster:

855-310-3377

help@gocap.me

Gocap Support

Cleaning the Gocap

Cleaning the Gocap regularly helps assure that it functions as intended. The following listed items will be needed and are available in most drug stores and grocery stores:
  • Isopropyl alcohol wipes
  • Clean gauze
  • Isopropyl alcohol antiseptic spray (in a spray bottle)
  • 6-inch Q-Tip® cotton swabs (longer than normal 3-inch swabs)

1. Remove the insulin pen from the Gocap. A

If applicable.

2. Squeeze out any excess liquid from an isopropyl alcohol then wipe the outside of the Gocap. Wipe the Gocap dry with clean gauze. B

Screenshot of the app screen, depicting the preceding instructions.

3. Hold the Gocap with the USB port pointing down. Spray the inside of your Gocap with isopropyl alcohol. Pour out any remaining solution. C

 

3. Use a Q-Tip® cotton swab to wipe and dry the surface of the inside of the Gocap. Make sure the inside of the Gocap is dry and free of residue. D

Screenshot of the app screen, depicting the preceding instructions.

 

If you experience any issues, contact Gocap Support at 855-310-3377 or help@gocap.me

A Screenshot depicting instructions reference at point A
B Screenshot depicting instructions reference at point B
C Screenshot depicting instructions reference at point C
D Screenshot depicting instructions reference at point D

Still need help?