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Gocap Support

Charging your Gocap

Gocap starts to alternate between the low battery symbol and the number of remaining units when there are approximately 24 hours of battery life left. If you do not plug in Gocap to charge during this time, the screen will go blank and it will not be able to read any doses when the screen is blank.

1. Place the USB cord in the charging block and plug it into an outlet. Plug the USB port into the Gocap. A

The charge indicator will turn on within 10 seconds of the USB port being plugged into the Gocap.

2. The charge indicator light will appear red when it is charging. B

3. If the charge indicator light appears green, the Gocap is fully charged. C

For a full charge, leave the Gocap charging for at least 3 hours.

The Gocap can last 7 days with one full charge.

After disconnecting the USB port from the Gocap, the charging indicator light will turn off within 10 seconds.

If unable to charge the Gocap:

  • Make sure the outlet is functional
  • Change the USB cord
  • Change the charging block
Contact Gocap Support at  855-310-3377 or help@gocap.me
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A Screenshot depicting instructions reference at point A
A Screenshot depicting instructions reference at point A
B Screenshot depicting instructions reference at point B
C Screenshot depicting instructions reference at point C

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