Get help faster:

855-310-3377

help@gocap.me

Gocap Support

Charging your Gocap

Charging the Gocap once a week for at least 3 hours, allows logged doses to remain stored in the internal memory if it has not been added to a Gocap app. When the Gocap has low battery, the Gocap screen will alternate between the battery symbol and the units of insulin remaining on the insulin pen. If the Gocap is completely discharged, the screen will be completely blank.

1. Place the USB cord in the charging block and plug it into an outlet. Plug the USB port into the Gocap. A

2. The charge indicator light will appear red when it is charging. B

3. If the charge indicator light appears green, the Gocap is fully charged. C

For a full charge, leave the Gocap charging for at least 3 hours.

The Gocap can last 7 days with one full charge.

If unable to charge the Gocap:

  • Make sure the outlet is functional
  • Change the USB cord
  • Change the charging block
Contact Gocap Support at  855-310-3377 or help@gocap.me
Screenshot depicting instructions reference at point
A Screenshot depicting instructions reference at point A
A Screenshot depicting instructions reference at point A
B Screenshot depicting instructions reference at point B
C Screenshot depicting instructions reference at point C

Still need help?